Subprocessors
These providers support Reachable. The data involved depends on the customer's plan and features. Core customer records remain hosted in configured Australian regions; network, billing, account-email and optional integration processing may occur globally.
| Provider | Purpose and data | Relevant location or note |
|---|---|---|
| Google Cloud | Application, database, backups, secrets and operational infrastructure | Australian regions configured for Reachable Customer Data |
| Amazon Web Services | SES campaign transmission plus bounce and complaint events | ap-southeast-2 (Sydney); message transit follows recipient networks |
| Resend | Account, verification, alert and support email; email delivery where a workspace is configured for it | Global provider; processing may occur in the United States |
| MobileMessage and downstream carriers | SMS content, destination number, transmission and delivery receipts | Australian provider path; destination carrier and roaming may involve other countries |
| Stripe | Customer billing identity, checkout, subscription, usage, invoice and card processing | Global infrastructure; Reachable does not store card numbers |
| Cloudflare | DNS, TLS, denial-of-service protection, network security and edge traffic delivery | Global edge network; may process IP and request metadata near the user |
| Google Workspace and Google Identity | Support email and optional Google sign-in | Global infrastructure; sign-in is optional |
| Shopify | Optional read-only customer, product, order and checkout integration | Only when enabled by the Customer; Shopify remains the source system and uses global infrastructure |
We give at least 30 days' notice before a material new or replacement Subprocessor processes Customer Data. Objection and termination rights are set out in the Data Processing Agreement. Questions may be sent to privacy@121group.io.